I was so surprised to read the review of Najwa's Salon by Song H. There must be some extenuating circumstances to her experience.
I was one of the first customers when Najwa's opened last May. I was so pleased to have such a professional, friendly and attractive salon open in Burlingame. I have since returned numerous times. I have interacted with all the stylists and find everyone to be both professional, friendly and helpful. My personal stylist, Shellee, is wonderful, and I must comment that her shampoo massage would make the worst headache go away. On my last visit, both Shellee and Najwa spent extra time evaluating my hair. Unfortunately, grey is overtaking and they took the time to figure out a program for me that would cover the grey and be the least damaging to my hair. Such personal attention is one of the things that makes this salon so special.
Don't prejudge Najwa's Salon by Song's review. Go in yourself and enjoy a pampering experience.