I bought my dress and received it UPS in plenty of time for alterations and my wedding date. However, the staff did not measure my hips and I ended up with a dress that was at least 2 sizes too small. When I called the store they told there was absolutely nothing they could do to help because I had requested a size 12. Since I do not sell wedding gowns professionally, I took the staff's sizing advice and purchased the 12. Several seamstresses told me that they would not be able to alter the gown because there was not enough extra fabric in the seams to let out. The store manager was thoroughly unhelpful, ungracious, and unconcerned that the gown of my dreams was a nightmare. Bridal and Formal across the street offered to let me exchange my gown for a dress off their racks if I was unable to get it altered to my satisfaction. The manager at Cincinnati Bride even refused to take a phone message for the associate who sold me my gown.