I have been using this dental group off and on for a few years. Usually when I have an emergency I get fit in with no problem. They have good hours and days and there certainly is enough dentists there to take care of you.
I find if it's not an emergency it takes months to get an appointment.
This time I had an emergency. I called, they were open, but they told me they were too full with emergencies, (this was a Saturday morning), and I should come back on Monday. No questions of what was bothering me, what kind of pain it was, did I need any medications to ease the pain, if my mouth was swollen, etc. Just they were too busy and come back Monday.
The pain grew progressively worse as the day wore on. I ended up calling their emergency number. The dentist who responded was not even a member of their group and didn't know me. He was nice. He asked me all the right questions but was hesitant to prescribe pain medicine because he didn't know me. He told me to take Motrin and keep my appointment on Monday. Still the pain was getting worse. I called him back and a friend who was in the medical field convinced him I needed pain medicine. So he obliged. Still the pain kept getting worse. It was now Sunday and I was in horrendous pain, I was cold and my friend thought I was about to go into shock. I took more Motrin with the pain medicine and held out till Monday.
The dentist in the group was a wonderful woman who did an excellent job. She had to do an emergency temporary root canal on me and told the office people to get me to a root canal specialist ASAP--even that same day. They didn't. They made me an appointment for a week and a half later. They didn't even try another dentist to get me an earlier appointment. In the meantime I'm still in pain, I cannot chew, etc. I finally called another dentist who could see me sooner.
The problem with Yorktown Dental, (who will probably never give me another appointment for as long as I live now and there's not another conveniently located dentist on my Insurance plan), is the office staff.