My wife had a simply unbelievable experience in checkout at the Ballard Safeway (Market and 15th) today.
She had grouped the refrigerated items together, asking them to be bagged separately from the other items. The clerk disregarded this request. My wife presented her rain checks at the beginning of check-out. The clerk asked her to hold on to them until the end, then asked my wife why she had not presented a rain check at the ring up of the first item.
My wife also informed the clerk that she would require two rain checks on current sale items that were out of stock. The clerk tossed the ad at my wife and informed her that she would have to locate the items herself in order to receive the rain checks.
My wife let the clerk know that she wasn't aware of where exactly in the advertisement the items were listed. The clerk quickly glossed through the ad and then told my wife she must be at the wrong store.
At that point my wife had to insist that the items were indeed on sale, at Safeway, and not another store
as the clerk had assumed.
The clerk engaged in inane small talk as she was ignoring the request to bag the cold items separately, but really crossed the line when she commented on the dangers of e coli in beef as she was ringing up beefsteak. The clerk also commented on how it was
probably not safe to buy any fresh foods due to the recent e-coli threats in produce and beef.
The steaks were one of the raincheck items. The clerk was not impressed when my wife commented on the fact that the clerk chose to weigh each steak pack on the produce scale, rather than enter the weight marked on each package into the cash register.
Therefore, my wife was actually charged $4.99/lb. for the weight of the product plus the meat department's packaging (tray, absorbent liner, plastic wrap and label) on four steaks.
As my wife left the checkout, the clerk then had the gall to remark to the next customer how difficult my wife had been in asking for her cold items to be bagged separately.
Does this store train their clerks/customer service reps to be this rude or is this something they learn on their own?