Had a horrible highlight...actually didn't take after 4 hours. They charged me $100 and then said I could come back for a fix. When I scheduled my fix, they didn't indicate I had to see the same person, therefore charged another $100! Why wasn't I told this when I called to say I needed it fixed!? Thought salons are to stand behind their work. Asked to speak to Duncan or have him call. Have heard from no one. Will Never Go Back! There are better salons in Madison that actually stand behind their work.