I had a coupon for a 19.99 oil change. I said I wanted the standard 19.99 oil change, nothing special. The manager who was helping me said it is normally $12 more for 4x4 (which I have), I realized that it was mentioned on the coupon that 4x4s are more, so he wrote off the $12. I was a bit surprised to see the workers smoking while working on my car (no where near the interior). Overall, they are a rough looking crowd of workers, but very professional and nice. I am a 23 year old female who had gone in by myself and they did not try to sell me anything extra. Additionally my oil change only took about 15 minutes. Ill be back!