I hate to say it, because I love local businesses, especially those who are a little bit sassy. But I didn't have the best experience with Gregg's this time around. I thought I'd buy a bike from them instead of one of the big superstores in the area, but now I sort of regret it. I felt like they were trying to sell me the bike THEY really wanted, not the one that was appropriate for my needs. Then they didn't do a great job installing my new handlebars; when I went in for a mini-tune-up right before my triathlon they did a half-baked job of looking over my bike (which the REI guys rectified jovially in minutes); and when I tried to redeem my included 90-day tune-up, they were extremely confusing about the process and ended up turning me away after assuring me that I could drop my bike off that day if I chose to drive all the way across the city. Overall: unsatisfactory. Sorry guys.