I took my car in today for "the works" I asked for air freshener and that the car be dried with the air compressor as the mirrors always leak water. The person servicing my car wiped down the outside, splashed a little armor all on the tires and waived at me the car was done. When I approached him he was on his cell phone. I tried to interupt him and explain the car was still filthy had no air freshener, and that the mirrors were dripping. He continued on a personal phone call. Again I tried to talk to him and he remained on the personal phone call.
I went back to the cashier and asked for a manager. A man came out but never identified himself. I explained the windows were not cleaned, the mirrors are dripping water there was still dirt and bird droppings on the car and spots on the leather seats. He talked to the person servicing the car for a minute and left. The person servicing / cleaning the car called me over and said why did you go to the manger you asshole. He was still on his personal phone call. I went back to the cashier and asked for the owner. Once again the same man came out who was the manager. I asked if he was the owner he said no. Eventually someone named "Jeff" came out. I told him the situation and he walked to the car with me. He said I will take car of the employee but didn't address the problem with my car not being cleaned. I told "Jeff" I wanted the car cleaned or a refund. He told me too bad learn how to talk to people and walked off. THe person servicing the car started swearing & yelling. I called Jeff on my cell and he said to bad and hung up the phone.