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Absolutely unprofessional behavior from staff , a lack of expertise, poor customer service - Review by Cassandra P | Gardner's Tax Svc Inc

Gardner's Tax Svc Inc

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Absolutely unprofessional behavior from staff , a lack of expertise, poor customer service 2/6/2013

I have been getting my taxes done for the last couple of years through Gardner's Tax Service. I got a letter from the IRS two days before Christmas stating that I owed $200 within 30 days. I took this letter I received back to Gardner's Tax Service and spoke with the lady that prepared my taxes for the previous year. She acted like she had no clue as to what was going on and then blamed the issue on a discrepancy in her computer. I then spoke to another women at the company that was higher up and she was so beyond hateful and rude to me and told me there was nothing that they could do. I cannot believe that I have recommended to a few friends of mine previously to use their tax services and they ended up screwing up one of my their taxes as well. I will NEVER use their services again. They have lost a standing customer due to their lack of expertise, unnecessary rude and unprofessional behavior. This is NOT how you treat recurring customers. It's one thing to say there is nothing they can do, it's another to be down right unnecessarily vicious and rude about it, it was totally uncalled for! I've never seen such unprofessional-ism in my life!!! From now on I will use H & R Block they know what they are doing and they stand behind their services! more
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