The spring was broken. He told us that he would be able to come out the next day if we did not need him immediately, and that was fine.
He came out within the time frame he gave us, so he was on time, and he told us what needed to be done. Our garage door area is older, and there were a few things that were cracked which we hadn't noticed. He showed us what needed to be fixed.
He got the job done and cleaned up after himself. The door works very well. He also have us some information about how to take better care of the door as well. His price seems fair. We got good and prompt service for the price.