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THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. - Review by Cheryl K | Simplicity Sofas Inc

Simplicity Sofas Inc

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THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. 1/24/2013

The previous reviewer wanted to hear from an actual customer, and that's me, so here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you'd never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions. I called the company and not only did they say they'd make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he lives in the area. As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you'll be buying them from a company that treats its customers with kindness and respect. I'm happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn't pay me to write this :) more
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