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HORRIBLE. DO NOT GO THERE!!!!!! - Review by Brad W | Koons Silver Spring Ford Lincoln

Koons Silver Spring Ford Lincoln


HORRIBLE. DO NOT GO THERE!!!!!! 1/22/2013

Was absolutely lied to. The people I dealt with were the stereotypical slimy car salesman. Promised a price, drove 2 hours to purchase, then was mistreated and completely wasted my time. Here are the top 6 things that happened that are truly unbelievable. 1) When I said I'm here to purchase the car at the price we agreed to over the phone. They then said, "Well, what words did I actually say on the phone. Did I say "we WOULD sell you the car at that price, or I COULD sell you the car at that price?" Are you kidding me? 2) I was told "I would hate to sell such a pretty car at that price". Well then DON'T tell me you would on the phone and make me drive out there. 3) Then they said they just couldn't let the car go at that price so my wife and I said ok and walked out. Then, of course, three different sales people come running out wanting to "make a deal". Then noticing we were angry for wasting our time...they offered us a gas credit. Are you serious? 4) I was told over the phone that they ALWAYS beat Carmax trade in values on car. So I had my car appraised at Carmax first for $7500. I then took the same car to this dealership where I was told this guy always beats Carmax. This dealer offered me $5000. Really? You NEVER get beaten by Carmax? They just killed you by $2500. 5) Then the best we are walking out of the dealer we saw 4 car salesmen on the phone saying "wait wait...I'm talking to the guy". First of all....who the hell is "the guy" and how can 4 of you be talking to "the guy" at the same time. Purely ridiculous and comical. 6) Then remember that sweet offer they gave me for trading in my car...miraculously when my wife and I were walking out, they upped their offer to $8000. a matter of 4 minutes you are going to offer me THREE THOUSAND more dollars? And the best part...they never even looked at my car. I saw it sitting in the same spot the whole time. This place is full of absolute crooks. This is the exact reason why people shop at Carmax. more
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