This company is also listed under www.letsgoballooning.com.
My guy bought a hot air balloon ride for us on my Birthday. We went to the restaurant in Woodinville where they told us to meet, at the time they told us to be there (it's a hot air balloon ride + dinner). We were never picked up. We waited and waited. Eventually the gal at the restaurant told us they'd long since gone and that we were left behind. The guy wrangling people even walked right by us, but never called out names, checked around or anything.
We called them about it. They were happy to reschedule us, and did so for 9/17/06. Yesterday we called them (at their request) to check the weather. The Flight was cancelled due to rain. The man was very nice about it and offered to re-schedule until I told him we wouldn't be able to, as we're moving out of state.
Their website specifically says: "Since we are vulnerable to weather, we don't process your payment until after the flight. So at that time you can change your payment method if you like-we even accept cash! If we should cancel for your safety, you have no further obligation."
Not so, they had already charged us. Upon request for a refund, the guy did a 180. He became incredibly rude, refused to credit us, was argumentative and said "It's not my fault you didn't show up." He made several snide, sarcastic remarks and I was FLOORED that this was a place of business.
When I questioned why he was willing to reschedule but not credit my card, he would not answer. I went on to tell him that he can't charge people for services not rendered. I asked him to please be fair with us about this and he hung up on me.
So, I've disputed it on my card and have reported them to the BBB, but I'm telling everyone I know as well, so that no one else will have to go through this.
They completely ruined what could have been a really great Birthday present.