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Bad, bad, service - Review by Brian R | R Guns

R Guns


Bad, bad, service 12/28/2012

Placed order for a gun part (AR-15 lower). Received confirmation and a request for FFL information. Dealer forwarded info and did not receive acknowledgement. Several days later I sent email to R Guns requesting confirmation and asked if I could "upgrade" (add a stock). "Sorry no" was the answer. I followed up with no to what? Subsequently my order was cancelled - not my desire or request. Merchant indicated on website don't call, don't email, that a $100 fine would be imposed against any customer cancelling an order. I responded to Merchants cancellation email that I didn't want the order cancelled, they could fill it as initially placed, if they wanted to cancel than I expected them to pay me the $100, as I made other purchases contingent on them fulfilling the contract they had with me. Please fill my order and confirm receipt of the FFL. They replied that my order was cancelled because: “YOU ARE A WACK JOB THAT WHY IT WAS TERMINATED. DUE NOT CALL E MAIL US AGAIN.” Without commenting on the literacy of the management ........ these appear to be low-life people with “0” business ethic, or etiquette. BE WARNED! I do not have any experience with their product but, it can't justify their behavior. more
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