I went in for a cut and color. Ash to be exact. 3.5 hours later ny hair was copper and had gold highlights on top. I go in to get it fixed the next day she just colors the top ash and now its dark ash that has a green tint with a brown with red color to it underneath ( and that took 2 hours!) I left there unhappy and everyone even the owner was aware but did not care. They charged me a fortune, I cant believe they would charge full price for something that went horribly wrong! Please be warned!