I have had many experiences with them over the last 50 years and have been completely satisfied with every single one. I personally have shopped at the downtown store (it is smaller), the main store, Roseville store, and recently the Maple Grove Store. In all cases I found myself dealing with an enthusiast who knows and has used several different models of the cameras he/she is selling. In general, the sales staff knows what they are talking about, don't pretend to know something they do not (they can and do ask a colleage when necessary) and are always courteous. I have heard them be patient without being condescending, with some of their less than knowledgable customers who were asking questions that would drive me nuts. For reliable and reputable camera assistance, novice, amateur or pro, to me they are the only game in town -- and an excellent one at that.