I'm in the middle of a very bad experience with Carousel Jewelry. I dropped 2 rings off almost 4 weeks ago and in the past 4 weeks I've heard every excuse as to why my rings have not been done. Also, the work is not done on the premises and when I called to say I'd be in to pick the rings up to take them elsewhere, I was told they weren't there. The part time employee told me they send items to a stone setter who doesn't have a shop, one time when I called the owner said he went to pick up jewelry from the stone setter and the shop was closed. which is it?
I was able to pick up my rings this afternoon.One hadn't been touched and the other one had been repaired very poorly. All he needed to do was put an emerald in and he did, but it didn't match the other emerald that was in the ring. He solved the problem by not charging me, so I really can't complain.
In closing, I will recommend this business for MINOR repairs, but use caution, as it will probably take quite awhile to get your items back.