We used Lauren on a project. She was referred by my brother. She did nice work for both of us. My brother was billed on a project basis, while I was billed on a convoluted hourly and per square foot basis. While I was fine that her billing method had changed, I would have like to have known it before being billed. I may have interviewed other providers to compare rates and services provided. Communication about billing and fees was non-existent until I received an $18,000 bill in the mail. To say I was disappointed is an understatement. I take some of the blame for not coaxing this information from her. I was caught up in some personal issues and failed to do my regular due diligence.