I called this morning and spoke to dispatch. He asked me when would be a good time, I said I would not be home between 12-2. He said after 2 would probably work. At 2pm, I received a call stating they would be out in about 30 mins. 30 minutes later, Techshowed up. he was quick. He said it would take him 2 minutes to fix it and he was right. That's exactly the kind of people I like to do business with. He even oiled the rest of my rollers and made some recommendations regarding the maintenance of my garage door. Thanks!