I have only utilized the shoe repair service here so that's all I can really comment on. I will add that it is one busy place at times and can seem a bit understaffed. The three times that I've had shoes resoled have been easy. The staff was very professional and stood behind their work. I had a small problem with one of the resole jobs and they fixed it up ASAP for no extra charge or hassle. Sometimes makes you wish you had more bunk shoes just to enjoy the service.