Today I was sent to Arthur's Original Pharmacy & Medical Supply by my Doctor. I was under the impression that this would be a wonderful place and that Arthur is a great guy and Pharmacist.
I did not get to interact with Arthur personally even though my Doctor called ahead and spoke with him.
When I first walked in I really had to look around for the pharmacy counter, it wasn't too difficult to find but not totally obvious right away either. I walked up to the counter to find the lady on the phone being very rude to the person on the phone and rolling her eyes. She was speaking in a very nasty tone. I know sometimes people can be rude over the phone so I didn't really think much of it at first. Another phone call came in and she took it, she wasn't very nice to that person either.
When this woman finally acknowledged me she wasn't really "nasty" but she wasn't kind either, she was very short with me. She yelled through the store for Arthur who never did answer. She became annoyed with me very quickly and I hadn't been anything but nice in the beginning. She asked me a series of questions, one including my drug allergies. I am allergic to quite a few things and due to a medical problem it hurts badly to talk so I asked her if I could just write it down (then saying to her when she looked even more annoyed with me that it hurts to talk), at that point it sounded like she laughed which made me very upset! I told her that I didn't understand why she found that so funny, she told me she didn't think it was funny.
The pharmacist that I dealt with wasn't very friendly either and I ended up walking out without one of the things I really need because of this. As a side note, I thought I should also mention that he didn't even come out from the back which forced me to have to yell which was not easy for me to do.
I really wish I had my JB cards on me at that point so I could have placed one on the counter before I walked out. Next time I am in the area I think I will make a special trip inside to drop one off.
I found this experience to be very unprofessional, uncomfortable and upsetting. When someone comes in who is obviously sick I don't think they should be treated this way!
Needless to say, I will not be going to Arthur's for services again and I will be letting my Doctor know how I was treated next time I see him (in a couple of weeks).