So this morning as I was driving my wife into work my rear left tail light went out. On the way back I stopped at barrier to set up an appointment. Usually they ask for an appointment for this kind of junk. I was pleasantly supprised when they told me that they were sending a guy up to fix the light right there. I gathered up the kids and headed into the customer waiting room, while grabbing a cup of coffee on the way.
The kids sat down at the little kids table which had pads of paper and markers. What a joy to behold. Markers! Well you can’t knock barrier for at least trying. My kids colored intently for all of 7-10 min. I had barely gotten ½ way into my cup of coffee when, bingo my light bulb replacement was done.
WOW! This is a far cry better service than I had received my first two visits in. Even a bit better than the nearly impersonal service I received 2 weeks ago for my 25k service. I know barrier is trying hard to take back control of customer service. This review is to let them know that it is noticed, and it is appreciated.