She has been a life saver for me! I started seeing her about 8 years ago for headache. I have several other health issues since then and she is always so kind and compassionate and she DOES remember you when you haven't seen her in months. Once when my MD was out and I saw her colleague, he just devastated me with his bad beside manner. I left the office in tears and thought "Who can help me?" My first thought was Dr. Shepard. I went to her office with no appointment and she saw me and listened to me and made phone calls on my behalf to a couple doctors. Then she called me to make sure it all worked out.