I have lived down the street from Ramona Cleaners for 9 years. (During these 9 years, Drapes are 60% off. I find that amusing.)
I have had a couple things altered there and have been thrilled with their service. There is another person who does alternations up on 45th is a very cranky person!
I lived in SE Asia and apologizing openly for mistakes is something that just doesn't happen much. Making amends does, so that is unfortunate that that didn't happen.
My 2 c.