Oh my. My sweet half persian kitten received the royal treatment when he went in for his big snip and shots. He is the most affectionate kitten I have even known, the he really worked over the staff. When I picked him up in the afternoon he smelled of perfume from the vet assistants, and front desk ladies. They hugged him and had to say their goodbyes. I felt the prices were reasonable, the staff is friendly, and compassionate. We've been bringing our pets here for a couple of years, and have never had any complaints.