We adopted a rescue dog last summer. She is cautious around men but when the groomer went over the introduce himself to her she kissed him on the face. The Nature's Groom people are true dog people. They are so sweet and do an amazing job. My dog feels like a princess after a visit to Nature's Groom. The atomosphere is adorable and very clean. They even gave us a before and after photo. Best of all it is totally reasonable.