This past Christmas, I had put close to $200 worth of merchandise on layaway. Two of the things being remote controlled vehicles for my son that had been on sale the day after Thanksgiving.
Well, when I went to get the merchandise out, they had charged me for it, but it was no where to be found. Well apparently this particular item was so popular they had even had time to get them back in. Well they were regular $40. on sale for $20 I believe. So they told me that I could go & pick out any remote controlled vehicle that was $40 and they would let me have it for $20 since it was their mistake. They had also misplaced my leap pad with writing as well, but let me go & get another in it's place.
This was a very nice thing for them to do making good on there goof up.