I ordered a cake here for my son's birthday party. It was one of those character cakes. On the morning I went to pick the cake up, I arrived and they told me the couldn't get me the kind of decorations I'd ordered and that I'd have to pick a different character set. They never called me to tell me there was a problem with the order. So, I picked a different decoration set - not a huge deal, my son would be happy with any of the choices. Then they made me wait for the baker to come in to finish the decorations on the cake. I was left standing there for 25 minutes until the baker arrived. And literally all he did was to take these little stick figures from a package and put them on top of the cake. I could have done that myself and saved half an hour. Not to mention the whole thing looked sloppy and rushed. Had I not prepaid for the whole thing at the time of the order, I would have walked out and gone to Shaws and picked up something there.
And the worst part of the whole experience was that not once did they appologize for the delay, the inconvenience or the service. Unacceptable. I will never go there again.