Several years ago, I found a home I really wanted. The seller suggested I go through Wells Fargo Bank (www.wellsfargo.com) for the loan.
I didn't know much about the loan business and let the loan officer know. Maybe that was my mistake. To make a long story short, I didn't get all the information I needed and after many delays, got to the closing.
At closing, I got a nasty surprise. Instead of one loan, I got two. The second loan was like a credit card loan which had high fees. I don't like owing money and paid off the second loan as fast as possible. When I got the second loan paid off, I was told that I had to pay $500 for paying it off early. I was told I could avoid the $500 by keeping the account open but that would cost me $75 a year. I let them know how angry I was, having to pay $75 a year on a zero balance and I would never use Wells Fargo again. They then let me know that they would wave the $75 and make a notation on their computer that they would no longer charge me while the balance remained at -0-.
Of course, this year, I got the $75 charge again. I called them back and got another story. They finally agreed that I could close the account, but would still have to pay $13.
All I expect from a company is to be open and honest and not change the rules.