We spent a week in this Marriott and I would give it a “C” rating. Unfortunately, most of my positive feelings for this hotel are based upon the concierge lounge, so if you’re not planning to pay extra to be on the concierge levels (28 & 29) or being upgraded to those floors as a Marriott platinum member, then I would recommend choosing another hotel when visiting Boston.
If you are planning on having access to the concierge lounge, however, I felt this hotel had a pretty terrific spread. An abundance of sliced fruit in the mornings, along with cereals and breads, and a nice offering of appetizers in the evening, along with a pretty full honor bar. Coffee, tea, water and soft drinks were available all day long, along with cookies and various whole fruits, nuts, etc. The area provided within the lounge was roomy, and they had additional tables and a second plasma TV outside the actual confines of the lounge, as well. There is a set of stairs bridging the 28th and 29th floors and they have tables and chairs set up on both levels (the actual lounge being on the 28th floor).
The one major plus for this hotel beyond the concierge lounge was the “Revive” bed! In my book, this is about the best thing Marriott has to offer, no matter what city you’re staying in. I’m an insomniac and, as such, have become somewhat obsessed about being comfortable in bed. I’ve never been in a hotel that had a more comfortable bed than the Revive bed that Marriott offers. Look for this in any Marriott you stay in! They have both down and fiber filled pillows on the bed (with 300 thread-count linens) and the comforter is a nice, lightweight (but warm) down. It feels like the bed has some kind of slight feather bed on it, but the web site http://marriott.com/property/propertypage/BOSCO says it’s simply a thicker mattress. Whatever—it works!
The location of this hotel was acceptable—in historic Back Bay with Boston Commons nearby on one side and Newbury Street on the other. The property is literally attached to two malls (with some very upscale stores) for those who seriously like to shop.
The noise level inside our room was very unacceptable. I believe this was due in part to being located directly above a set of elevators that went from the ground floor up to the 27th floor and the counter-weights made a continual loud racket. Additionally, there was an incessant buzz/fog horn noise coming from the AC unit, no matter if you had it on or not (and you needed it on to create some kind of loud, white noise). While a room not sitting atop an elevator shaft might have been less noisy, I doubt that the air conditioning noise would have been any less in any other room. Earplugs saved the day (or more accurately stated, they saved the *night*).
The room was cramped, and the bathroom was even more cramped. (The toilet also ran.) Shower heads and water pressure are a big deal for me when traveling and while I was dismayed when I saw the rain shower head, I felt it was sufficient for getting the shampoo and conditioner out of my hair.
In recent years, Marriott has become known to us—unfortunately—for their lack of cleanliness. In this room we had dirty hand and finger prints on the backs of the doors and around the doorknobs, and a complete dust outline left on the bathroom counter when I lifted up the tissue dispenser. Even so, compared to our past experiences, I considered this room to be quite “clean”.
The temperature of our room was essentially uncontrollable, which was very frustrating. The temperature gauge was completely inaccurate and it simply would not cool or heat efficiently. It would run and run without having a significant impact on the room temp no matter how low you set the thermometer.
Housekeeping seemed adequate, although I didn’t appreciate it when they broke one of my big hair clips and then reassembled it to look as if it wasn’t broken in two. A housekeeping manager rectified the situation in good time, however, bringing me several new hair clips and some sweets in a gift bag. I found that to be more than acceptable.
The staff seemed friendly enough and the site offered three restaurants and one lounge, a decent fitness room, an indoor swimming (lap) pool, sauna, etc. We had one meal in the lounge which offered a wonderful ambiance; the soup was good, the salad wasn’t.
We noticed after we were booked for the trip that this hotel didn’t have a very good rating in our AAA tour book. We tend to try to stick with Marriott as we have the most points with them and this site was convenient for a meeting nearby.