I needed to clean the carpets in the bedroom and living room. I called Empire State cleaning and they scheduled for the same day. They were very pleasant on the phone and gave me several options of times to schedule. Once they arrived they gave me pricing for cleaning of all the carpets, rugs, tiles, and furniture, itemized, and then gave me a deal price if I did everything. I did everything, and they worked hard and diligently until the job was done. Everything looks very clean. I double checked everywhere and they removed all the stains and marks. Some areas of the carpet were worn, and still look worn, but I dont think thats something they can clean away. As a whole they did an excellent job.