I wanted to express my most sincere appreciation for the dental care, and humane concern that you have provided Sandi and I over these past few years. As a retired army officer I have travelled the world and, necessarily, was always forced to engage a new dentist at each seceding location. In truth, Sir, this was never an easy task for me. I have always had an irrational, nearly visceral fear of dentists. As a reflection of these emotions, I never felt that I truly bonded with my primary dental care providers. Nor did I desire to. Since transferring to, and ultimately retiring in Lawrence, Kansas, we have had the very great pleasure of associating with you, and your staff of dedicated and caring professionals. The first thing that impressed me about you is that you never attempt to massage my ego when advising me, nor do you seem inclined to judge me for lapses in dental care. Your comments are relevant, directional, medicinally indicated and clearly understandable to a neophyte such as myself. Secondly, when I whine and snivel about having to accept responsibility for my own dental welfare, you hold me accountable for my own welfare (long over-due). And you do it in a respectful manner.
Just as importantly, your concern for our welfare and your obvious humaneness is palpable. You are a good man, sir...and you may quote me. Lastly, and hopefully acceptably to you, your employees frequently hug me when I come in. Wow...it's sorta like coming home.
Thank you for all that you do for us.
US Army, retired