some secret little creature snuck in there in the middle of the day I've been using Friendly for a couple of years now. Through the years, I had my sink worked on, my toilet reset, the pipe under my sink re-soldered (or something or rather) and a bunch more work done at my tenant's condo. What I like most about this company is the fact that I call the office, tell them the problem, and as long as I or my tenant leave our keys at our secret (shhh!) hiding spot, we go home to the job done, as if some secret little creature snuck in there in the middle of the day and fixed things and left -- without a trace. I like how I have a trustworthy company to rely on when it comes to plumbing. Let me tell you here and now that I've tried several others who "claim" to be reliable, but Friendly actually is.