Had 2 torsion springs replaced. When the technician arrived, and after looking at the door, I was advised that he did not have the proper springs in in his truck. He told me that he had placed a call to their central office and that the springs were being fabricated and would be delivered soon. He proceeded with the dis-assembly. The replacement springs arrived within an hour, and he completed the installation. Their labor rate was higher than the competition, but their price for parts was significantly less, and the total job cost was about 1/2 the price of the other estimates that I received. I would highly recommend Garage Doors Brentwood TN.