These guys solved my problems, more or less. I was always kept in the loop on what was happening, and they absolutely did more than I was ever expecting. I was always emailed, phone called, posted. I never felt like they were ignoring me.
I didn't get any money, but I sure do feel like I hit the lottery. I'm just not being held down by the IRS anymore. I don't feel like I've got this huge monkey on my back as I go into trying to buy a home now.