Good: The CRNP was police and prompt in following up on my routine exam result.. Bad: The receptionist was rude and unprofessional when I went to sign the release form for my medical record.. Improvements: The receptionist behaves in professional manner.. Other: I went in to sign the release form right before office closed. Two receptionist were talking in front of me saying "what is she doing when we are about to close?" When I asked for the release form, the one who was standing on the side said... "Why would she want her medical record to keep for her self!!?" in a pissed and rude manner. I wonder if they assumed I do not understand English or something because I do not look American. Anyhow, the younger receptionist was VERY rude and unprofessional..