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SUPER SHUTTLE - Review by DAVID C | Sierra Super Shuttle

Sierra Super Shuttle

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SUPER SHUTTLE 12/7/2011

WHAT ABOUT WHEN I CALLED ON THE 20TH ASKING FOR MY CAR AND WAS FLAT OUT TOLD IT WAS MY FAULT. THAT VERY UNHELPFUL PERSON KNEW I WAS AT THE AIRPORT AND DID NOT NEED THE CAR ON THE 21ST . WHY DID THIS RATHER RUDE PERSON NOT CANCELL THE CAR FOR THE 21ST SHE WAS RUDE AND APARENTLY LAZY. I AM FORWARDING THIS TO MY CREDIT CARD COMPANY. AS YOU DO NOT HAVE MY SIGNITURE FOR THE RETURN TRIP ON A CC SLIP I AM SURE THEY WILL REVERSE THE CHARGES. DUE TO YOUR TERRIBLE SERVICE I WILL NO LONGER DO BUSINESS WITH YOU. AND I WILL INFORM AS MANY PEOPLE AS I CAN THROUGH WHAT EVER MEDIUM AVAILABLE ABOUT YOUR SERVICE PROBLEMS From: Rita Z. [mailto:ritaz@supershuttle.net] Sent: Wednesday, December 07, 2011 11:51 AM To: davidcavallaro@hotmail.com Subject: FW: EC #341737 Rita Z. Customer Advocate 8930 S. Beck Ave ste. 101 Tempe, Arizona 85284 Fax: (480)403-4910 Customer Service 1-888-888-6025 Advocacy hours: Mon.-Fri. 6:00a-4:00p mst Email: ritaz@supershuttle.net From: Rita Z. [mailto:ritaz@supershuttle.net] Sent: Wednesday, December 07, 2011 12:49 PM To: 'daivdcavallaro@gmail.com' Subject: EC #341737 Dear David Cavallaro, My name is Rita and I am the customer advocate working on your case #341737. I am writing to you regarding your feedback in which you indicate the reservation was booked incorrectly on our website. Unfortunately I am unable to process a refund as a result of this oversight. Although the booking error may have been inadvertently made, ExecuCar does realize mistakes happen. When booking on line, we do request email addresses from our customers so that they can receive email confirmations to make certain the travel arrangements are booked correctly and we encourage our customers to review and confirm the pickup date and time as well as requested services. When you arrived on 11/20, the reservation for 11/21 could have been cancelled and refunded immediately. We only require a 4 hour notice prior to the pickup time for cancellations to be fully refunded. The driver w more
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