This company provided terrific customer service before and during the recovery my stolen car. My car was in the back of shopping store and it was un-drivable. The tow truck guy showed up and was supportive. We drove to my car and upon seeing it, I felt so violated. As I stated, I was glad to have this company with me. We dropped the car off at a car garage near by and next day my insurance determined that it was un-fixable, a total lost and I was happy to get this news.