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Good customer service goes a long way - Review by Nikolaus F | Ohio State Waterproofing

Ohio State Waterproofing

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Good customer service goes a long way 11/24/2011

As a contractor, I had several contractors price the foundation repair at my house before I called Ohio State Waterproofing. They came recommended from my sister who had bought a 75 yr old home that had a 20 yr old warranty from OSWP. We she moved in to her home, she called on the warranty and OSWP transferred the warranty and re-installed the entire perimeter drains free of charge. Upon scheduling my estimate/inspection, the salesman/inspector(Jeff) was very flexible to meet my schedule. He explained the product very well. Being a contractor myself, I had questions. I had other prices that were lower, however I felt very comfortable buying the Warranty. Additionally, when the installation crew arrived, I reviewed the job with the foreman, Michael and he was very well prepared. I was sure I made a good decision when I was inspecting the job on the second day after work and physically saw water on the inside of the basement in the perimeter excavations. I realized then that my salesman Jeff clearly identified my cause of water issue. On the third day the job took a turn for the worse. Michael's crew was putting on the finishing touches and I feel that they lacked the attention to detail that gave them the ability to closeout the job as quickly as they did. I was not at all satisfied with the finished product. After refusing to pay in full, I was able to speak with Michael's supervisor and setup a review of the job. His supervisor James was sympathetic to my concerns and he scheduled a crew to rework all of the problem areas for the very next day. The second crew was the A Team. They really did a good job. They even hosed down my driveway. It has rained a couple times since my installation and my basement is dry. I heard my sump pump only turn on once. In all, I am pleased with my overall experience and I feel comfortable knowing that even though there is always the possibility that my basement might leak again, I have a warranty with a company that has a reputation of honoring it. more
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