Failed to deliver service/product in a timely manner. Failed to return or answer emails/phone calls regarding full/promised amount paid for product. We just recently bought a home and were looking for a person to install shutters in our home. We interviewed eight people/businesses. We settled with Jackie, as she calls herself, because her price was the lowest, she guaranteed an on-time or earlier installation, and was very much about selling her good name and family-oriented business. Her motto was "you're not just a customer, you're a friend." She's a fantastic sales woman’s as she sold me well enough to book her after our second interview on 8 August 2011. She has evaded all contact to include email and phone calls. We are currently (to date 16 Nov 2011) requesting the over $4300 paid to Designs by Jacqueline, refunded to us immediately as the requested service and product was not delivered. She has put us in a financial hardship by stealing what is ours…time and money. We still don't have shutters in our home and have wasted over 3 months waiting for shutters that never arrived. It will take at least another 2 months for another company to make shutters plus the money we don't have to put down on it.