My dog had a surgery with them months back. It was a minor surgery, but an old dog(but incredibly smart and beloved). The surgery cost about $1100. My dog died the next day. They didn't call me, or send condolences, and when I asked for a partial rebate they gave me slightly over $100 back. After years, of overpriced vet bills with them, I expected a little more out of them. They are expensive, but I always thought I was paying for quality, I wasn't. I was just paying two greedy doctors. They are also super right wing and sometimes talk about politics to their patients. I should have followed my instincts and left them years ago when I had other bad experiences here and there. I was too stupid to follow my own inner warnings. I would never recommend them.