Good: Great deal and service. Very helpful. No hard sell.. Other: We stopped in late in the day and the owner gave excellent advice on machines. I experienced no hard sell, and in fact, he offered to swap out the floor tool for one that met my needs better and passed on the savings. I saved $107 on a nice Miele vacuum and later learned that the price was below Amazon's. We've also used them for repairs for years. I recommend them highly..