I made an appointment for 11:00 AM and arrived 10 minutes early. Unfortunately, the couple with the keys to the salon didn't arrive until 11:15. While I was waiting in the Mall, I watched other customers and employees arrive to wait with me. You could easily tell who were the employees--they all wore white and for the most part, they looked like they had slept in their clothes and just got out of bed to come to work (without combing their hair). I heard one of the girls, with red and black hair, telling someone on her cell phone that she was just going to take a nap on the bench until someone unlocked the door. The ultimate turnoff was the couple who came to unlock the door. The guy, who was probably the manager, had pierced ears with large disks plugging the holes--a look that might say success in some remote parts of the world, but doesn't say success in Austin. As I watched the employees open the salon and start to get ready for customers, I realized that not one of them had a good haircut. By then, a little voice was screaming in my ear--danger! danger! Run while you can! So I walked back out of the salon to call my husband, who was walking the mall. As I was talking to him, the girl with the red and black hair came out to call me for my haircut. I was extremely relieved to tell her I had changed my mind. So I don't know how good they are--I just know it didn't look like a place where anyone would want to get a hair cut.