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Not ready for prime time - Review by John T | Turkish Cuisine

Turkish Cuisine

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Not ready for prime time 9/16/2006

My wife and I went here tonight for a carryout because the restaurant had been featured on one of the television stations in town. From start to finish, which was me walking out after getting tired of waiting for our food, this was the worst restaurant service experience I can remember. The first sign of trouble was that the phone line was busy for about 15 minutes. I decided to go in and get a carry out menu, which I helped myself to after waiting for a few minutes without any acknowledgement. From the menu and the write-up from the TV stations web site, we decided to order 4 of the appetizer-like Turkish Pizza, lamacum, and the turkish pie with mozzarella and sausage (I forget the name). I waiting in line for about 10 minutes and left the order. The hostess said that it would take about 15 minutes. During the wait to make the order I noticed that the wait staff (two including the hostess) seemed insufficient for the size of restaurant. I saw people refilling their own water glasses, attempting unsuccessfully to get the attention of the wait staff and even go to the register to get paid. Well, I figured that any restaurant would struggle with publicity and an influx of business, so I thought nothing of it. 15 minutes later, I was back. I waited another 5 minutes and the woman brought out the lamacum and told me the price, which included the lamacum but not the pie. I asked where the pie was and she didn't remember the pie order and asked if I could wait for it. She said yes. I also asked if I could use the coupon on the menu (which had expired 12-05) and she said it was expired. I said that it was the only menu they had. She said there would be a new menu next week. 20 minutes later, with no pie, and after I had followed up a couple of times, I decided to leave. I came to the conclusion that I wasn't going to get a pie. Plus, my lamacums had likely gotten cold. During this time, I had observed more diners walking up to the kitchen to get their orders taken, more diners coming to the kitchen to get their water refilled, people waiting in the entrance without acknowledgement for minutes, even though there were tables available. The wait staff were pleasant and they were trying, but there weren't enough of them to manege the amount of diners. I did not have any food, so I cannot speak to that. The people eating did seem to enjoy it. The TV critic certainly liked it. The wait staff seemed pleasant enough and conversations seemed cordial between the help and some of the diners, including the police officer who came in for food while I was waiting. Still, my experience is that they are not sufficiently staffed or organized to handle the business that was there on Saturday, September 16, 2006. I won't go back. more
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