I've been to the JC Penny Portrait Studio many times and will probably continue to do so because of the prices. The first time I took my kids there, the photographer was great, the pictures were adorable and the price was right. Since then we've had experiences, especially with the manager that were less than good. One time, the photographer knocked my daughter off of the stand and she fell off. (No major injuries though) We've been spoken to rudely by the manager on a few occasions. I realize it's a stressful job, but if you can't handle it and give good customer service, its not the right place for you to work. We have found that there is one particular photographer who is really good and always puts them in the poses we like. We request her everytime we go and the pictures always turn out great. Really, at 3.99 per sheet, I can't really beat the price.