I am a loyal customer of this Panera Bread. On my last visit I took my toddler along and held her in my arms as I ordered broccoli and chedar soup to go. They put it in a stirofoam bowl and a paper bag and handed it to me. On the way to the car my toddler grabbed the bag and dropped it causing the container to burst. I took it back into the restaurant and they fixed me a new bowl of soup and gave her a roll to hold for free. I was so pleased with the service I received that I recommend it to everyone I know.