This dealer, like most VW dealers I have dealt with are out to rip you off especially if you are a woman. I don't even know where to begin to list all of their flaws. Everytime I bring my car in for a required checkup, they find at least $500 worth of stuff wrong with it. Sometimes I take my car elsewhere to get a second opinion and get a totally different response. I made the huge mistake of having my car inspected when I moved to NC and in order to register my car and pass inspection it cost almost $1200 to fix things they claimed were broken. When owning a VW it is very hard to stay away from the dealer as everything must be performed by a certified VW dealer using VW parts, but if your car is out of warranty and you can stay away I recommend it. Also try and always bring a man with you, as they seem less likely to try and overcharge and rip you off when you have one tag along.