I was so excited when I thought I found a reputable appliance repair company but lost hope when I made the first call to arrange an appointment. I had an email from their "ask-a-tech" saying they could repair the heat to my older double gas wall oven but unable to help with new hinges due to oven's age. I was ok with that and called to schedule an appt. The receptionist said they couldnt get anyone out there until next week. I said that was fine. When she heard it was an enclosed wall oven she wasnt sure they could repair it ...being enclosed.... so she checked with her service manager. (Mind you this is a WALL OVEN..arent they usually enclosed by a.... lets see.....WALL??) She came back and her exact words were.."This isnt a job we are interested in" and proceeded to give me the name of a closer appliance repair business. ( My city was 15 minutes south of them even tho they advertise to servicing a city an hour north of them) I hung up very disillusioned with all I had read...I.tried to call back to talk to the service manager whom was unavailable. The receptionist then began to back pedal with everything she had told me. So.....they may do great work.....but I will never know because they didnt want my business. So if you have a wall oven repair or live in the southern burbs of Milwaukee County needing appliance repair.....you might want to reconsider.