I had just moved into a new apartment when the washer broke on a Friday night. I called Paul's on a Saturday morning, and David was there by noon that day. He gave us a quote, was honest and accurate, and came back Monday with the part we needed to fix the washer. Unlike other companies I called (most of whom didn't answer on a Saturday), he gave me a quote over the phone, and really knew what he was talking about. He was friendly and fast, and my favorite thing was how informed he kept us through the whole process, so we knew what was going on and what our options were. I didn't know where to start when my washer broke, and I'm so glad I read Paul's good reviews on this website and called them.