We have always had alot of success with this hair salon. I have only taken my two young sons in here. I am able to get in and out quickly and with two young kids that is very important. I had a problem with a product purchase at one time and did not have a receipt to exchange it. I called them and they said to just bring it back and there would be no problem exchanging. That makes my life so much easier! They have very good customer service.